Mikaka Features

Everything your customer operation needs to hear, act and learn.

Mikaka brings customer conversations, actions, follow-ups and intelligence into one workspace. Some capabilities are live today; others are in controlled rollout or coming soon.

Live

AI Voice

Answer calls, make outbound calls, understand intent, use approved knowledge and hand off to people with context.

Explore AI Voice →

Live

Outbound Campaigns

Run reminders, collections, reactivation, surveys, notifications and customer check-ins at scale.

Explore campaigns →

Live

Customer Intelligence

See repeated needs, friction, churn signals, demand patterns and recommended next actions.

Explore intelligence →

Live

Follow-ups & Tickets

Turn unresolved requests and promises into structured work with ownership and visibility.

Explore follow-ups →

Live

Research

Run structured interviews and surveys, then turn responses into evidence and insight.

Explore research →

Live

Integrations

Connect calendars, CRMs, Google Sheets, inboxes, APIs and business systems.

Explore integrations →

Early access

Bring WhatsApp conversations into the same customer operating layer as voice, subject to plan and channel approval.

Explore WhatsApp →

Coming soon

Broader Omnichannel Intelligence

Unify signals from more customer channels into one relationship and one intelligence view.

See what is coming →

AI in Kenya

Explore Mikaka by search intent.

AI Solutions Kenya →AI Automation Kenya →AI Chatbot Kenya →AI Call Center Kenya →Customer Intelligence Kenya →

Conversational AI

Explore Mikaka by the way customers reach you.

AI Conversational Agents →AI Phone Agents →WhatsApp AI Agents →Omnichannel AI Agents →AI Customer Service Agents →Conversational AI for Business →Multichannel AI Customer Service →

Conversational AI in Africa

Built around mobile-first, call-first customer behaviour.

Voice and WhatsApp are often the fastest route to customers across African markets. Explore Mikaka's Africa-specific customer engagement stack.

AI Conversational Agents Africa →AI Phone Agents Africa →WhatsApp AI Africa →AI Customer Service Africa →Omnichannel AI Africa →AI Automation Africa →

Evaluate conversational AI

Buyer guides for teams comparing AI agent platforms.

Conversational AI Platform →AI-Native Contact Center →Contact Center Automation →AI Agent Platform for Customer Service →Conversational AI Software →ConnexAI Alternative →

Start with the problem

What are you trying to fix?

We miss customer calls →We reply to WhatsApp too slowly →We do not follow up consistently →Our call center is overloaded →Customers repeat themselves →Customers contact us after hours →We lose hotel bookings →We do not know why customers leave →

Start with the task

What customer work do you want to automate?

Instead of choosing software by acronym, start with the repetitive customer journey that costs time, revenue or service quality.

Automate customer conversations →Stop missing calls →Automate follow-up →Automate WhatsApp responses →Stop losing bookings →Reduce call-center workload →

Free tools

Put a number on the problem.

Use Mikaka's free calculators to estimate missed-call value, WhatsApp workload and repetitive call-center hours before deciding what to automate.

All free calculators →Missed Call Revenue Calculator →WhatsApp Workload Calculator →Call Center Automation Calculator →

Start with one workflow. Expand from the same customer context.

Mikaka is designed so inbound calls, outbound engagement, research, follow-up and intelligence can build on each other rather than live in separate tools.

See the full platform →