AI Call Centre · Kenya
An AI call center that can answer, call back, follow up and tell you what customers need.
Mikaka helps organizations automate repetitive inbound and outbound customer conversations while keeping human handover, business context and customer intelligence connected.
Run a free customer journey checkSee Mikaka in actionInbound and outbound in one platform
- Answer customer calls and common support requests.
- Run outbound reminders, surveys, offers, follow-ups and check-ins.
- Escalate sensitive, urgent or complex conversations to human teams.
- Capture intent, outcomes, recurring issues and next actions automatically.
More than call automation
Each conversation can become structured customer intelligence. Mikaka helps teams understand why customers are calling, which issues repeat, which segments need attention and what operational change would reduce service pressure.
Designed for real African customer operations
Deploy workflows for banks, SACCOs, healthcare, hotels, research teams, retail, collections and public-service environments. Workflows can be configured around language, customer context, authentication, escalation rules and integrations.
Frequently asked questions
Can Mikaka handle inbound and outbound calls?
Yes. Mikaka supports AI workflows for both inbound customer calls and outbound campaigns such as follow-ups, surveys, reminders and service checks.
Can a customer be transferred to a person?
Yes. Human escalation is part of the workflow design so conversations that require a person can be handed over with relevant context.
Can call data become customer intelligence?
Yes. Mikaka structures intent, outcomes, repeated issues, satisfaction signals and next actions so conversations become useful operational and customer intelligence.
Start with the problem, not the software
If you are evaluating AI in Kenya, first identify where customer demand is being lost: unanswered calls, slow WhatsApp replies, repeat support, failed follow-up, churn or poor visibility into what customers need. Mikaka’s free industry checks turn that into a score, a value estimate and three priorities.