Mikaka conversational AI
One AI agent layer across every customer channel.
Mikaka helps businesses stop treating phone, WhatsApp, web and social as separate customers. One customer context can power service, engagement, follow-up and intelligence across channels.
Meet customers where they already are
Deploy across voice, WhatsApp, website chat, social messaging and other connected channels instead of forcing customers into one interface.
Carry context across channels
Preserve the reason for contact, prior steps, outcomes and next actions so customers do not repeat themselves after switching channels.
One operating view
Bring conversations, follow-ups, escalations and outcomes into one customer engagement layer for teams managing high-volume service.
Learn across the whole journey
Compare intent, friction and outcomes across channels to see where service breaks and where demand is emerging.
Meet customers where they are
Phone, WhatsApp, web and social are not separate customers. Mikaka is designed to let the same customer context, policies, tools and escalation logic work across channels so every interaction can continue the same journey.