Mikaka conversational AI
AI conversational agents that meet customers where they are.
Mikaka gives businesses one conversational AI layer across phone, WhatsApp, web, social and connected customer channels — so customers can ask, act, switch channels and continue without starting over.
One agent across customer channels
Customers move between calls, WhatsApp, website chat and social messages. Mikaka keeps the business context connected so the experience follows the customer instead of resetting at every channel.
Not just answers — actions
Mikaka agents can use approved knowledge, retrieve business data, trigger workflows, follow up, update systems and complete allowed tasks instead of stopping at a response.
Human handover when it matters
Sensitive, complex or high-value conversations can move to human teams with the context already captured, reducing repetition and protecting judgment.
Every interaction becomes intelligence
Intent, friction, urgency, outcomes, repeated questions and emerging demand can become structured customer intelligence for product, service and growth teams.
Meet customers where they are
Phone, WhatsApp, web and social are not separate customers. Mikaka is designed to let the same customer context, policies, tools and escalation logic work across channels so every interaction can continue the same journey.