The problem Mikaka solves
Stop making customers explain the same problem again and again.
Mikaka keeps customer intent and conversation context connected when people move between phone, WhatsApp, web, social and human teams.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
A customer calls, then messages, then reaches another agent and has to repeat the same information because each channel behaves like a separate system.
Keep the journey connected
Mikaka is designed to preserve why the customer contacted you, what has already happened and what needs to happen next.
Make handover easier
Human teams receive useful context instead of a blank conversation, reducing frustration for both the customer and the agent.
Understand the whole relationship
Cross-channel context also makes reporting more useful because the business sees one customer journey instead of disconnected interactions.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.