Mikaka · Africa
AI phone agents for African customer operations — inbound, outbound and connected.
Mikaka helps businesses answer calls, run outbound conversations, use approved business context, follow up across channels and hand complex cases to people.
Inbound support
Answer common enquiries, understand intent, retrieve approved information and route requests appropriately.
Outbound engagement
Run reminders, collections, surveys, customer research, reactivation, lead follow-up and service campaigns.
Business-system access
Connect customer records, CRM, Google Sheets, APIs and webhooks so calls can move real work forward.
Continue beyond the call
Follow up on WhatsApp, SMS, email or with a human team while preserving why the customer contacted you in the first place.
Built for a mobile-first, call-first economy
In many African customer journeys, the phone is still the fastest path to trust and resolution. Customers call when the issue is urgent, switch to WhatsApp when messaging is easier, and use email where the market or workflow supports it. Mikaka is designed around that reality: voice and messaging first, with web, social and email supporting the same customer context rather than forcing every customer into an email-led journey.
Built for multi-market customer operations
Mikaka is designed for organizations serving customers across different branches, countries, languages and channels. The same AI layer can support customer engagement while preserving configured policies, escalation paths and business context.