Mikaka · Africa
AI conversational agents built for how customers across Africa actually communicate.
Mikaka gives businesses one AI conversational layer across phone, WhatsApp, web, social and connected business systems — so customers can move between channels without starting again.
Meet customers where they are
Across African markets, customers often move between calls, WhatsApp, websites and social messaging. Mikaka is designed to keep the customer journey connected rather than treating every channel as a separate conversation.
Handle real business actions
Agents can use approved knowledge, retrieve business data, trigger workflows, follow up, and pass complex cases to people instead of only generating answers.
Designed for multilingual, mixed-channel journeys
Customer operations in Africa may involve English, Swahili, French, Portuguese and local-language behaviour, plus code-switching and inconsistent network conditions. Mikaka is built to support configurable language and channel behaviour around the actual customer journey.
Turn conversations into intelligence
Every interaction can contribute structured signals around customer intent, friction, outcomes, repeated questions and emerging demand.
Built for a mobile-first, call-first economy
In many African customer journeys, the phone is still the fastest path to trust and resolution. Customers call when the issue is urgent, switch to WhatsApp when messaging is easier, and use email where the market or workflow supports it. Mikaka is designed around that reality: voice and messaging first, with web, social and email supporting the same customer context rather than forcing every customer into an email-led journey.
Built for multi-market customer operations
Mikaka is designed for organizations serving customers across different branches, countries, languages and channels. The same AI layer can support customer engagement while preserving configured policies, escalation paths and business context.