Mikaka · Africa
WhatsApp AI for African businesses that can answer, act, follow up and hand over.
Mikaka turns WhatsApp into a connected customer engagement channel — powered by the same customer context, policies and workflows used across voice and other channels.
Customer support where customers already message
Use WhatsApp for FAQs, account and service enquiries, lead qualification, reminders, follow-ups and customer feedback.
Connected workflows
Link approved CRM, API, Sheets and business-system data so conversations can complete useful actions instead of ending at a chatbot reply.
Move between WhatsApp and voice
Customers may message first and call later, or the reverse. Mikaka is designed to preserve context across the journey.
Human handover without losing the story
Complex or sensitive conversations can move to a person with the relevant context intact.
Built for a mobile-first, call-first economy
In many African customer journeys, the phone is still the fastest path to trust and resolution. Customers call when the issue is urgent, switch to WhatsApp when messaging is easier, and use email where the market or workflow supports it. Mikaka is designed around that reality: voice and messaging first, with web, social and email supporting the same customer context rather than forcing every customer into an email-led journey.
Built for multi-market customer operations
Mikaka is designed for organizations serving customers across different branches, countries, languages and channels. The same AI layer can support customer engagement while preserving configured policies, escalation paths and business context.