Mikaka conversational AI
AI customer service agents that resolve more and escalate better.
Mikaka helps support teams automate repeatable customer conversations while preserving human escalation, context and operational visibility.
Resolve repetitive demand
Handle FAQs, account and status questions, booking support, payment queries, reminders and other high-frequency requests.
Reduce repeat contacts
Use business context and follow-up workflows to move customers toward resolution instead of giving isolated answers.
Escalate with context
When a person is needed, pass the reason for contact, relevant history and attempted steps so the customer does not start again.
Understand what support demand is telling you
Repeated questions, objections, complaints and unresolved needs become structured signals for service, product and operations.
Meet customers where they are
Phone, WhatsApp, web and social are not separate customers. Mikaka is designed to let the same customer context, policies, tools and escalation logic work across channels so every interaction can continue the same journey.