The problem Mikaka solves
Stop losing customers because nobody answered the phone.
When customers call, they usually want something now. Mikaka can answer, understand why they called, handle repeatable requests, follow up and bring in your team when a person is needed.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
Calls arrive when staff are busy, after hours or serving someone else. The customer hangs up, tries another business and the demand disappears without anyone learning what they wanted.
What Mikaka does
Mikaka can answer inbound calls, capture the reason for contact, use approved business information, complete configured tasks and route exceptions to people.
What happens after the call
If the journey is not finished, Mikaka can continue through WhatsApp, SMS, email or a callback workflow instead of leaving the customer to chase the business.
What the business learns
See why customers are calling, which questions repeat, what was resolved and which missed opportunities need attention.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.