The problem Mikaka solves
Your customers do not stop asking questions when your office closes.
Mikaka gives businesses an always-available customer response layer across phone and messaging so after-hours demand does not become tomorrow's lost opportunity.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
Customers call or message in the evening, overnight or on weekends. By the time someone responds, the customer may already have solved the problem elsewhere.
Always capture the reason for contact
Mikaka can answer common questions, collect the right information and start configured workflows outside normal operating hours.
Know what needs a person
Urgent, sensitive or high-value issues can be flagged or escalated according to business rules.
Continue when the team returns
The customer context and next action are preserved so the team can continue from where the AI left off.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.