Mikaka · Kenya AI
AI automation for Kenyan businesses that starts with a real customer problem.
Mikaka connects AI conversations to business workflows so customer requests can be answered, routed, followed up and measured instead of stopping at a chatbot response.
The problem with automation for automation's sake
Many AI projects start with a tool and then look for a problem. Mikaka starts with a broken or expensive customer journey: missed calls, slow replies, repeated questions, manual follow-up or poor visibility into customer demand.
What can be automated
Inbound and outbound calls, WhatsApp replies, lead qualification, reminders, follow-ups, surveys, status checks, knowledge answers, CRM updates, Sheets lookups, webhooks and escalation triggers.
Where humans stay in control
Sensitive, ambiguous, high-value and exception cases should route to people with the context already captured. Automation should remove repetition, not accountability.
Measure the outcome
Mikaka records intent, friction and outcomes so teams can see whether the automation actually improved response, conversion, resolution or retention.
Find the customer journey to fix first → See Mikaka in action →