Automate the customer task
Automate WhatsApp responses without making customers feel trapped in a bot.
Mikaka helps businesses reply instantly to customer messages, understand what the customer needs, use approved business information, take the next action and hand over to a person when needed.
See how Mikaka handles this → Find your biggest customer journey leak →
Answer common customer questions automatically
Handle repeat questions about products, services, bookings, orders, accounts, payments, opening hours and policies without requiring a staff member for every message.
Use customer and business context
Connect approved CRM, API, Google Sheets or other business data so responses can reflect the actual customer situation instead of generic FAQ text.
Follow up when the customer goes quiet
Continue configured customer journeys with reminders, next steps or outbound follow-up instead of letting good enquiries disappear.
Escalate difficult conversations
Complaints, exceptions, sensitive issues and high-value opportunities can move to human teams with the conversation context intact.
Understand customers wherever they find you.
Mikaka connects customer responses across phone, WhatsApp, web and social so automation is not limited to one inbox. The same customer context can be used to understand, respond, act, follow up and hand over.