Early access
WhatsApp should not create a second version of your customer.
Mikaka is bringing WhatsApp conversations into the same customer operating layer as voice, so teams can understand one customer relationship across channels instead of managing disconnected inboxes.
A customer who calls on Monday and messages on WhatsApp on Tuesday is still one customer.
What the experience is designed to support
Receive and respond to customer messages
Carry customer context between voice and messaging
Capture intent, urgency and unresolved needs
Trigger approved follow-up actions
Escalate conversations to people with context
Include messaging signals in customer intelligence
Availability
This capability is in early access. Availability depends on your Mikaka plan, Meta/channel approval and the workflow being enabled for your workspace. We label it this way deliberately: early access is not the same as generally available.
Ask about WhatsApp early access →
What do you want to automate?