Automate the customer task
Automate repetitive customer enquiries wherever customers contact you.
Mikaka gives businesses one AI layer for customer questions across phone, WhatsApp, web and social so customers receive faster answers without creating separate workflows for every channel.
See how Mikaka handles this → Find your biggest customer journey leak →
Customers ask the same things everywhere
Prices, availability, account status, bookings, requirements, delivery, payments and next steps repeat across calls and messages.
Use one answer layer across channels
Apply the same approved knowledge, customer context and business rules across voice and messaging.
Take the next action
Trigger configured workflows, retrieve information, collect details or schedule the right follow-up.
Keep exceptions human
Escalate ambiguous, sensitive or complex enquiries rather than forcing every conversation through automation.
Understand customers wherever they find you.
Mikaka connects customer responses across phone, WhatsApp, web and social so automation is not limited to one inbox. The same customer context can be used to understand, respond, act, follow up and hand over.