Automate the customer task
Automate customer replies without losing the human customer journey.
Mikaka responds across the channels customers already use, understands what they need and either resolves the request or brings in the right person.
See how Mikaka handles this → Find your biggest customer journey leak →
Reply instantly
Reduce long waits for common customer questions across messaging and digital channels.
Understand before responding
Classify intent and use configured customer and business context so the reply fits the actual request.
Continue the journey
Follow up, retrieve information, trigger actions or move the customer to the next channel when needed.
Learn from every reply
Track repeated needs, friction and unresolved demand so automation also makes the business smarter.
Understand customers wherever they find you.
Mikaka connects customer responses across phone, WhatsApp, web and social so automation is not limited to one inbox. The same customer context can be used to understand, respond, act, follow up and hand over.