Automate the customer task
Go beyond a basic WhatsApp auto-reply.
A greeting tells customers you received the message. Mikaka can understand why they contacted you, answer the question, take the next configured step and continue the customer journey.
See how Mikaka handles this → Find your biggest customer journey leak →
Instant first response
Acknowledge and respond to customers immediately, including outside business hours.
Different answers for different needs
Understand whether the customer is asking about sales, support, payments, bookings, complaints or another configured intent.
Connect the reply to action
Retrieve approved information, create or update records, trigger follow-up or route the customer to the right workflow.
Hand over instead of getting stuck
When automation cannot or should not continue, move the conversation to a person with context.
Understand customers wherever they find you.
Mikaka connects customer responses across phone, WhatsApp, web and social so automation is not limited to one inbox. The same customer context can be used to understand, respond, act, follow up and hand over.