Automate the customer work that repeats every day
Answer customers. Take action. Follow up. Across every channel.
Mikaka helps businesses automate repetitive customer conversations across phone, WhatsApp, web and social — while preserving context, human handoff and the intelligence hidden inside every interaction.
See Mikaka on your workflow → Find your biggest customer journey leak →
What do you want to stop doing manually?
Answer repetitive customer questions
Handle common questions about products, accounts, payments, bookings, orders, requirements and service status across phone and messaging.
Answer missed calls
Capture why the customer called, handle repeatable requests and continue unresolved journeys instead of letting demand disappear.
Reply to WhatsApp immediately
Understand customer intent, answer approved questions, use connected business information and escalate complex conversations.
Follow up leads and enquiries
Automatically continue conversations that would otherwise go cold through calls, WhatsApp, SMS, email or configured workflows.
Book appointments and reservations
Capture dates, preferences and requirements conversationally, connect configured scheduling or booking workflows and follow up incomplete journeys.
Send reminders
Automate appointment reminders, payment reminders, renewals, service updates and other time-sensitive customer communication.
Run collections and payment follow-up
Use configured outbound calls and messages for payment reminders, account follow-up and escalation while preserving business rules.
Qualify leads
Respond while intent is high, ask the right questions, capture structured information and route qualified opportunities to sales teams.
Handle after-hours enquiries
Keep the business responsive when teams are offline and preserve the context for staff when they return.
Escalate to a human
Move sensitive, complex or high-value conversations to people with the reason for contact and prior steps already captured.
Run surveys and customer research
Conduct structured conversations at scale and turn responses into evidence, themes and actionable customer intelligence.
Understand why customers leave
Turn calls, messages, complaints and service interactions into structured signals around friction, churn, unmet needs and switching risk.
The same customer should not become a new customer every time they change channels.
A customer may call, continue on WhatsApp, visit the website and finally speak to a person. Mikaka is designed so the reason for contact, relevant context, actions already taken and next step can follow the customer across that journey.
From conversation to action.
Mikaka is not limited to generating replies. Agents can be connected to approved business systems and workflows so they can retrieve information, trigger actions, create follow-ups and move customer requests toward resolution.
Understand
Identify intent, urgency, customer context and what the person is trying to achieve.
Act
Use approved knowledge, CRM, APIs, Google Sheets and configured tools to complete the next allowed step.
Follow up
Continue unresolved journeys through the most useful next channel.
Escalate
Bring in the right person when judgment or sensitivity is required.
Learn
Capture repeated intent, friction, outcomes and demand so every conversation makes the business smarter.
Common questions about automating customer conversations
Can I automate both phone calls and WhatsApp?
Yes. Mikaka is designed around a shared customer context across voice and messaging so the same customer journey can move between channels.
Can the AI access customer or business information?
Mikaka can be connected to approved business systems such as CRM records, APIs, Google Sheets and configured tools so the agent can retrieve or update information according to the workflow.
Can customers still speak to a person?
Yes. Human escalation is part of the operating model. Complex, sensitive or high-value conversations can be handed over with context.
Can Mikaka make outbound calls?
Yes. Outbound workflows can support follow-ups, reminders, collections, surveys, reactivation, research and other configured campaigns.
Is this only for Africa?
No. Mikaka is a global conversational customer engagement platform. Its architecture is especially relevant to mobile-first markets where phone and messaging are central to customer behaviour.
Start with one customer problem
Show us the conversation your team repeats every day.
We will map the customer journey, the information the agent needs, what it can safely automate, when a person should take over and what success should look like.
See Mikaka in action → Run a free health check →