Mikaka conversational AI
Multichannel AI customer service without fragmented customer context.
Mikaka helps businesses support customers across phone, WhatsApp, web and social while keeping customer intent, history and next actions connected.
Customers choose the channel
Let customers contact the business through the channel that suits them instead of forcing every journey into one support surface.
The context stays connected
Bring prior conversations and outcomes into the next interaction so service remains coherent when customers switch channels.
Automation and humans work together
Automate repeatable demand while routing exceptions and sensitive cases to people with context.
Management sees the whole journey
Track customer intent, friction and outcomes across channels instead of reviewing each channel in isolation.
Meet customers where they are
Phone, WhatsApp, web and social are not separate customers. Mikaka is designed to let the same customer context, policies, tools and escalation logic work across channels so every interaction can continue the same journey.