The problem Mikaka solves
Stop losing customers because your WhatsApp reply came too late.
Mikaka helps businesses respond to customer messages immediately, handle repeat questions, follow up enquiries and escalate the conversations that need a person.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
Messages arrive while teams are busy. Good leads wait, routine questions pile up and customers move on before someone responds.
What Mikaka does
Mikaka can answer approved questions, capture what the customer needs, qualify enquiries, retrieve connected business information and start the right workflow.
Keep people available for the difficult conversations
Routine demand is handled automatically while complex, sensitive or high-value conversations move to staff with context.
Do not lose the follow-up
The conversation can continue with reminders, next steps and customer follow-up instead of disappearing into an inbox.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.