The problem Mikaka solves
Stop losing hotel bookings between the first enquiry and the reservation.
Mikaka helps hotels answer calls and messages, capture what the guest wants, follow up incomplete enquiries and hand complex reservations to staff with context.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
Guests ask about dates, rates, rooms or policies and then disappear because the reply was slow, the front desk was busy or nobody followed up.
Respond while booking intent is high
Mikaka can handle common booking questions across phone and WhatsApp and collect the details needed for the configured reservation journey.
Recover incomplete enquiries
Follow up guests who called, messaged or started a booking conversation but did not complete it.
Understand why bookings are lost
See recurring objections, unanswered questions and points where guests abandon the journey.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.