Mikaka buyer guide
Contact center automation that does more than reduce queues.
Mikaka automates repetitive customer conversations across voice and messaging while preserving human handoff, business context and measurable outcomes.
Automate repeatable conversations
Handle common support requests, reminders, status checks, callbacks, follow-up and routine service journeys.
Automate the work behind the conversation
Connect approved systems and workflows so the agent can retrieve information, trigger actions and update records.
Keep exceptions human
Route complex, sensitive or high-value cases to staff with context and ownership intact.
Learn what automation is changing
Measure resolution, repeat contact, escalation, intent and customer outcomes instead of only counting handled interactions.
Understand customers wherever they find you
Mikaka is designed around a simple operating principle: customers should be able to call, message, browse or return through another channel without the business losing context. The same AI layer can understand the customer, act, follow up, escalate and learn from the interaction.