Mikaka buyer guide
A conversational AI platform that understands customers across every channel.
Mikaka gives businesses one layer for AI conversations across phone, WhatsApp, web and social — with business actions, human escalation and customer intelligence built into the same journey.
One agent layer, many channels
Deploy the same customer context, policies, tools and escalation logic across voice and messaging instead of operating separate bots for each channel.
From conversation to action
Connect approved business systems, CRM, APIs, Sheets and workflows so agents can complete useful tasks rather than only answer questions.
Human handoff without losing context
Route sensitive, complex or high-value interactions to people with the reason for contact and attempted steps already captured.
Customer intelligence by default
Every conversation can generate structured signals around intent, friction, outcomes, objections and emerging demand.
Understand customers wherever they find you
Mikaka is designed around a simple operating principle: customers should be able to call, message, browse or return through another channel without the business losing context. The same AI layer can understand the customer, act, follow up, escalate and learn from the interaction.