Mikaka · Kenya AI
AI chatbots for Kenyan businesses that do more than answer FAQs.
Mikaka helps businesses use AI chatbots across WhatsApp and web to understand intent, complete approved workflows, qualify leads, follow up and escalate to people when judgment is needed.
What an AI chatbot should actually do
A useful chatbot should not trap customers in menus. It should understand what the customer wants, use approved business context, take the next allowed action and hand over when the conversation needs a person.
Common use cases in Kenya
Customer support, lead qualification, bookings, account and order enquiries, payment follow-up, appointment reminders, surveys and after-hours response.
WhatsApp and website together
Customers move between channels. Mikaka can use the same customer context across WhatsApp, web and voice so the business does not treat each conversation as a new person.
Start with one journey
Use the free Mikaka industry check to find the customer journey with the biggest revenue, retention or capacity leak before choosing the first chatbot workflow.
Find the customer journey to fix first → See Mikaka in action →