The problem Mikaka solves
Stop guessing why customers leave.
Your customers often explain the reason before they churn. Mikaka turns calls, messages and service conversations into structured signals about friction, dissatisfaction, unmet needs and switching risk.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
Dashboards can show that customers stopped buying, cancelled or became inactive. They often do not show the conversation that explained why.
Listen across channels
Mikaka can structure signals from customer calls, WhatsApp conversations, feedback and support interactions.
Find repeated reasons
See which objections, service failures, product gaps and policy frustrations appear again and again.
Act before the pattern becomes a report
Use those signals to improve service, trigger follow-up, escalate at-risk cases and give product or operations teams clearer evidence.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.