The problem Mikaka solves
Stop letting good customer enquiries disappear because nobody followed up.
Mikaka helps teams automatically continue customer conversations after the first call or message, so leads, bookings, service requests and promises do not go cold.
See how Mikaka solves this → Find your biggest customer journey leak →
The problem
A customer shows interest, asks for information or needs a next step. The team intends to follow up, but the conversation gets buried behind newer work.
Automate the next step
Mikaka can send configured follow-ups, make outbound calls, continue on WhatsApp and trigger reminders based on the customer journey.
Know when to stop automating
If the customer needs negotiation, judgment or exception handling, the workflow can escalate to a person instead of continuing mechanically.
Measure what follow-up recovers
Track which conversations convert, resolve, escalate or remain open so teams can see where follow-up is creating value.
Understand customers wherever they find you.
Phone, WhatsApp, web and social are different channels, but they are often the same customer journey. Mikaka helps businesses understand what customers need, take the next approved action, follow up, hand over to people and learn from what keeps happening.