Live capability
Customer conversations should connect to the systems where work actually happens.
Mikaka connects to business tools so customer conversations can look up approved context, create records, book appointments, send follow-ups and hand work into existing operations.
The AI should only be allowed to do what the organisation has explicitly approved.
Connection types
Calendars for appointment booking
CRMs for customer and lead records
Google Sheets and structured datasets
Email and messaging delivery
Webhooks and custom APIs
Enterprise data lookups with controlled access
Designed around permissions
Integrations are not simply about connecting more systems. Mikaka's operating model is to give each workflow the minimum access needed to complete the approved task, while preserving escalation and audit context.