Mikaka for hotels
Turn WhatsApp enquiries into structured hotel booking journeys.
Mikaka helps hotels answer guest questions, capture reservation intent, follow up incomplete enquiries and connect WhatsApp to configured booking workflows without trapping guests in a rigid bot.
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Respond while booking intent is still high
Answer room, rate, date, policy and amenity questions when the guest is actively considering the hotel.
Collect the booking details
Guide guests through dates, number of guests, room preferences and special requirements before moving into the configured reservation or payment flow.
Continue from phone to WhatsApp
If a guest called first, the follow-up can continue in messaging with the original context preserved.
Bring people in when needed
Staff can take over group bookings, special requests and exceptions without losing the prior conversation.
Understand guests wherever they find you
The reservation journey is no longer one channel. Guests call, message, browse and return later. Mikaka gives hotels a conversational AI layer that can preserve guest intent across those interactions and turn each enquiry into both an opportunity to serve and evidence about what guests want.