Mikaka for hotels
An AI hotel receptionist that answers the phone and continues the guest journey across every channel.
Mikaka can handle repetitive reservation and guest-service conversations across voice and messaging while keeping the front desk available for the moments that need a person.
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Never let an enquiry disappear because the desk is busy
Use AI voice to answer routine calls, capture booking intent and handle common guest questions during peaks, after hours or when staff are serving guests in person.
Support the whole stay
Answer pre-arrival questions, check-in information, property FAQs, service requests and post-stay follow-up through configured hotel workflows.
Escalate with the story intact
When the guest needs staff, Mikaka can preserve the reason for contact and relevant context so the front desk does not restart the conversation.
One receptionist layer across channels
Voice, WhatsApp, web and social can share the same property knowledge, policies and configured workflows.
Understand guests wherever they find you
The reservation journey is no longer one channel. Guests call, message, browse and return later. Mikaka gives hotels a conversational AI layer that can preserve guest intent across those interactions and turn each enquiry into both an opportunity to serve and evidence about what guests want.