Insurance customer intelligence across Africa
Customers rarely lapse because of one moment. The warning signs usually come earlier.
Mikaka helps insurers understand policy confusion, claims frustration, renewal hesitation and service gaps — then connect those signals to proactive follow-up.
Retention starts before renewal day. Customer questions and repeated friction can reveal lapse risk long before a policy disappears.
Where Mikaka helps insurers act earlier.
Renewal & lapse prevention
Reach customers before renewal, identify hesitation and route high-risk cases to the right team.
Claims communication
Keep customers informed, capture unresolved friction and reduce repeated status enquiries.
Policy understanding
Find recurring questions and confusion around benefits, exclusions, premiums and next steps.
Turn service conversations into retention intelligence.
Listen
Capture recurring policy, claims and service questions.
Capture recurring policy, claims and service questions.
Detect
Identify frustration, uncertainty and lapse risk patterns.
Identify frustration, uncertainty and lapse risk patterns.
Follow up
Trigger reminders, callbacks and recovery journeys.
Trigger reminders, callbacks and recovery journeys.
Improve
Show leaders which journeys create confusion or churn.
Show leaders which journeys create confusion or churn.
Start before the next renewal cycle.
Choose one customer journey — renewals, claims, onboarding or service — and make the signals visible.