Mikaka Health Checks
Before you buy more software, find out where the customer journey is actually breaking.
Twelve free assessments built around real commercial failure points — one per industry, all on the same framework. Around thirty questions, every answer a single tap. No email gate to start, and a score, a named largest leak and three priorities at the end.
Hospitality
Hotel Revenue Check
Measure revenue leakage across enquiry, booking, stay, recovery, reviews and return.
Banking
Bank Customer Retention Check
Assess application follow-up, service recovery, dormant relationships and churn visibility.
SACCOs
SACCO Member Experience Check
Assess member clarity, loan uptake, support follow-up and repeat contribution gaps.
Insurance
Insurance Retention Check
Assess quote follow-up, claims communication, renewal contact and lapse risk.
Healthcare
Patient Experience Check
Assess access, appointment follow-up, service recovery and continuity of care.
Retail & FMCG
Retail Customer Loyalty Check
Assess loyalty visibility, switching, store friction and customer recovery.
Telecoms
Telecom Service Health Check
Assess repeated support demand, incident communication, resolution and churn risk.
Education
Student Enrolment & Retention Check
Assess admission follow-up, student support, fee communication and completion risk.
Government
Citizen Service Readiness Check
Assess repeat demand, queue pressure, escalation and visibility across public-service journeys.
Logistics
Delivery Experience Check
Assess quote follow-up, delivery failure recovery, claims and client retention.
Research
Research Scale Readiness Check
Assess where respondent reach, interview quality and evidence processing limit research scale.
Development
Programme Participation Check
Assess enrolment follow-up, grievance closure, participation drop-off and evidence quality.
Your best starting point should be measurable.
Choose one customer journey, diagnose the failure point, run a focused intervention and expand from evidence.