WhatsApp AI · Kenya
WhatsApp AI that can answer, follow up, take action and learn from every customer conversation.
Mikaka helps Kenyan businesses use WhatsApp as a real customer-service and engagement channel—not just a chatbot. Connect customer context, approved workflows, human handover and intelligence in one system.
What WhatsApp AI can automate
- FAQs and service enquiries
- Lead qualification and follow-up
- Payment and account-status workflows
- Bookings, reminders and notifications
- Customer surveys and feedback
- Escalation to a human team
More than a chatbot
Mikaka can connect WhatsApp conversations to the same customer context used by voice, web and business systems. The goal is not to trap customers in menus. It is to understand intent, complete approved actions, escalate when necessary and keep the conversation useful to the business afterwards.
Built around Kenyan customer behaviour
Kenyan customers frequently move between calls and WhatsApp. A customer may call first, follow up by message and expect the business to remember the context. Mikaka is designed to preserve that continuity while supporting English, Swahili and configured language behaviour.
Find the best first workflow
Use the free Mikaka industry check to identify where slow replies, missed enquiries, follow-up gaps or service failures are costing the most before you automate.